Here’s how the EntirelyDigital billing timing works:
1. Hosting Services:
- Invoices for hosting services are generated 30 days in advance of the service period (the renewal date).
2. Domain Names:
- Invoices for domain renewals are generated 60 days in advance of the renewal date.
3. Credit Card Payments:
- Payments are processed automatically on the due date (1 day prior to the renewal date).
- Successful payments trigger an email receipt. If there is an issue with processing the payment, you will receive a notification email.
4. Overdue Invoices:
- Reminder emails are sent 5, 10, and 15 days after the due date if an invoice remains unpaid.
- A small late fee is applied if the invoice is overdue by 45 days.
- Services may be suspended if the invoice is still overdue after 30 days.
5. Domain Renewals:
- Domain renewals are processed only upon receipt of payment.
- Domains not renewed within 30 days of the renewal date enter a redemption phase, incurring additional costs imposed by the root registrars, which we pass on to the registrar on your behalf.
- For more information on the domain life cycle, please visit Understanding the Domain Life Cycle: From Registration to Redemption.
Successful payments trigger an email receipt. If there is an issue with processing the payment, you will receive a notification email as well.
You can also review the following page for information on what payment methods are accepted: What payment methods do you accept?
EntirelyDigital’s systems run on automated processes. This is a good thing as it allows for a consistent customer experience, but of course, don’t take it personally if the ‘system’ does something – it’s just trying to do its job. We’ll fix anything that comes up.
We believe this approach ensures fairness and transparency in our billing process. Should you have any questions, feel free to reach out to us at any time. We understand that sometimes customers may need extra time to resolve billing issues, and we are available to review any concerns on a case-by-case basis.